Frequently Asked Questions
Everything you need to know about our products and services.
What is LAWNS exchange policy?
LAWNS follows a transparent exchange policy for all products purchased from our online store.
When can I request an exchange?
Exchanges are accepted only for unused products and must be informed on the same day of delivery.
Are used products eligible for exchange or return?
No. Used products are not eligible for return or exchange.
Do you provide refunds?
Refunds are provided only as Store Credit in the form of a Credit Note.
How can I use my store credit?
Store Credits can be redeemed only at LAWNS.
What is the validity of store credits?
Store Credits are valid for 2 months from the date of issue.
Can I return products bought using store credits?
Orders placed using Store Credits are not eligible for returns or exchanges.
How are products shipped?
All products undergo strict quality checks before dispatch and are shipped in secure, tamper-proof packaging to ensure safe delivery.
What is the estimated delivery time in Kerala?
Kerala deliveries usually take 2 – 3 working days.
What is the estimated delivery time for other locations?
All Other Cities: 3 – 6 working days.
Kashmir & North East: 4 – 7 working days.